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Frequently Asked Questions

Applying online is easy! Visit our floor plans page to view available units. Choose the apartment you’re interested in and navigate to the application to submit your information.
We strive to answer every maintenance request as quickly as possible. Our dedicated team of experienced technicians work hard to ensure everything in your apartment is functioning properly. Making a maintenance request is as easy as signing into your Resident Services Portal to detail your issue. You can then track the progress of your requests in the portal and easily communicate with our leasing staff.
We encourage future residents with pets to view our Qualifying Criteria or to contact our leasing office with any questions. Our community follows the Section 504 Guidelines for Reasonable Accommodation Only.
At Underwood Family, it’s easy to make rent payments online through our Resident Services Portal. Once you create an account, you can simply sign on to view your balance and make a timely payment.
Underwood Family has a variety of amenities at our property to make your stay with us as comfortable and convenient as possible. Secure online payments & maintenance requests | On-site parking | Controlled access | Shore walk to Pope Park | One mile to Mark Twain House & Museum | Two miles to Wadsworth Atheneum Museum of Art | Capital Ave & Park Place bus stop | Hartford Public School District
Our office and clubhouse are open Monday – Friday from 7:30 am – 4:00 pm.
At Underwood Family, we’re proud to offer beautiful apartments with updated finishes and the comforts of home. Fully equipped kitchens | Window blinds | Heat & water utilities included
Rent is due on the first of every month and payments can be made easily online through our Resident Services Portal.